Drivers are required to hold a current and valid full Australian driver’s licence. You will also be required to satisfy criteria in respect to insurance, driving record and physical & mental capacity, as detailed in the agreement. General Hire Conditions: No under 21 Drivers unless an employee of NEED 2 DRIVE PTY LTD. No Learner (L) drivers. No Provisional one (P1) drivers. No Provisional two (P2) drivers. No Rideshare use. No Peer to Peer (P2P) acquired and rented vehicles. Fill out an application here.

Yes, under Australian law, you are entitled to a like-for-like accident replacement vehicle if the accident wasn’t your fault regardless of whether you have insurance.

As long as you are the not at fault driver and you meet our eligibility criteria, then we can help you with an accident replacement vehicle. Please complete our online application or give us a call on 0405 423 423.

Yes, if you meet our eligibility criteria and are the not at fault driver in an accident, we would be happy to assist you with an equivalent accident replacement vehicle to your own vehicle for the duration of the repairs.

Unfortunately, if you’re aware the at fault driver does not have insurance, in this instance, we won’t be able to help you with an accident replacement vehicle. Please get in touch with your own insurer for assistance. In some circumstances, we will pursue the at fault driver who is liable for damages. If the at fault driver is not insured, our team will discuss this with you and assist you through the process. However, it may limit the extent of the support we are able to provide.

If you are the not at fault driver, we can help you to arrange a towing service. Pending liability and availability, we can often deliver an accident loan car to you at the scene of the accident. Please call us on 0405 423 423 to find out more.

If the at fault party disputes liability, we can’t provide you with an accident loan car until liability is confirmed. However, we will contact the at fault driver’s insurer and confirm if there is a dispute in liability.

We provide vehicles to not at fault drivers who have been in a collision involving a vehicle owned or operated by another insured party. If your vehicle has been damaged by a straying animal (farm animal or pet) that has an owner and fault is acknowledged, you may be eligible for an accident replacement vehicle. Please contact us to discuss your eligibility.

Yes, if you meet our eligibility criteria and are the not at fault driver in an accident, we can provide you with an accident replacement vehicle for the duration of the repairs.

It is important in any accident to ensure you get the details of the other driver, regardless of fault, including car registration and insurance information. Unfortunately, without these details we are unable to provide a vehicle at no cost to you, as the cost of the accident loan car is recovered through the at fault party or their insurer.

Need2Drive exists to assist drivers who are not at fault in an accident. If you were at fault, we suggest that you speak with your insurance provider if you have a hire car inclusion in your policy.

We provide vehicles to not at fault drivers who have been in a collision involving a vehicle owned or operated by another insured party. In the case of a collision with a kangaroo or wild animal, we recommend reaching out to your insurer.

Need2Drive can only assist not at fault drivers who have been in an accident with an insured at fault driver. If your car was stolen and you have insurance, we recommend contacting your insurance provider.

Our accident replacement vehicles are only available for eligible drivers who are not at fault in an accident with an insured at fault driver. Unfortunately, we can’t assist in this scenario.

Yes, if you’re not at fault in an accident with another vehicle, the business has a legal right to be put back into the position it was prior to the accident. This means that the business may be legally entitled to an accident loan car whilst the car is being repaired, or until it is deemed a total loss. To find out if you are eligible please give us a call on 0405 423 423.

No, our hire cars are strictly for those who hold a current & valid full Australian driver's license.

Yes, we offer accident loan car to international license holders. Please complete an online application or give our time a call on 0405 423 423.

Yes, if you are the not at fault driver and you meet our eligibility criteria, we can assist you. Please complete our online application here.

Some of the reasons you will not be eligible include: If you aren’t able to provide the at fault driver’s details the at fault driver is not insured you are the at fault party the at fault driver was under the influence of drugs or alcohol the accident happened due to a medical episode the accident happened due to the flashing lights from an ambulance or police vehicle a secondary vehicle was not involved. Please call our team on 0405 423 423 to find out about your eligibility.

We provide accident loan cars to suit all our customers’ needs, subject to availability. Contact our team to find out if you’re eligible for an accident replacement vehicle.

If you are the not at fault driver and you meet our eligibility criteria, we can assist you even if you aren’t covered for a hire car through your insurance policy. Please complete our online application here.

Your obligations are to comply with the terms of our agreement with you which includes: Acting in the best interest of Need2Drive. Not holding up the recovery of the rental costs from the at fault party. Providing all documents reasonably required (for example, a copy of your physical driver’s licence). Being open and honest with us, and not misleading us in any way. Not releasing or purporting to release the at fault party from any of your rights in respect to the accident. Providing us with assistance in the recovery process as required, which may include providing documents, witness statements and in very limited circumstances, court proceedings. Advising us promptly when your car repairs are complete, or you are notified of a total loss settlement. You can find more information on our Not at Fault Obligations Page.

If you’re not at fault in an accident with another vehicle, it’s your legal right to be put back into the position you were in prior to the accident. This means being provided with an accident loan car similar to your own while your car is being repaired, or until your total loss settlement is confirmed.

Using our services shouldn’t impact your current policy. When the accident isn’t your fault, you’ve got rights that mean you don’t have to make a claim against your own insurance policy and the cost of the hire will be recovered from the at fault party or their insurer.

If the owner of the vehicle has registered the vehicle for business use, then the owner may be required to pay the GST component of the hire cost at the end of the hire period. The owner is entitled to claim back the GST on their Business Activity Statement (BAS). Get more information here: https://www.ato.gov.au/businesses-and-organisations/gst-excise-and-indirect-taxes/gst/claiming-gst-credits/when-you-can-claim-a-gst-credit

You will need to pay for these additional items as you would in your own car. The at fault insurer will not cover the cost of these items.

Provided you assist us in the recovery process and otherwise act in accordance with the terms and conditions of our agreement, you will be released from liability for the rental costs or legal fees associated with the recovery.

We collect your credit card details in case we need to process charges at the end of your hire such as: Fuel (if you return the vehicle with less fuel that when it was provided to you) Tolls Traffic or parking infringements Vehicle cleaning (if the vehicle is returned dirty) Unacceptable wear & tear Excess or damage Administrative costs

Under our agreement with you, you will not be liable for the rental costs provided you are not at fault, assist us in recovery of those costs from the at fault driver or their insurer and otherwise act in accordance with the terms and conditions of our agreement. If we require your assistance in recovering the rental costs, this may include you having to provide documents, statements, and in very limited circumstances, court proceedings. You are responsible for vehicle use costs such as: Fuel Tolls (and their related administrative fees) Traffic or parking infringements (and their related administrative fees). In some circumstances, you may also be required to pay costs related to: Vehicle cleaning for a vehicle returned in poor condition Unacceptable wear & tear Excess or damage if you damage our vehicle and do not abide by the terms and conditions of our agreement.

Under our agreement with you, the not at fault driver, you won’t be liable for the rental costs as long as you are not at fault, you assist us in the recovery of the costs from the at fault party or their insurer, and otherwise act in accordance with the terms and conditions of our agreement. If we require your assistance in recovering the rental costs, this may include you having to provide documents, witness statements, and in very limited circumstances, court proceedings. You’ll still need to pay for petrol, tolls and infringements as you would in your own car.

It takes between 24-48 hours to assess an application depending on liability confirmation from the at fault party’s insurer. In many circumstances, however, we can provide an accident loan car within the hour, so please call us to discuss your specific situation.

We require the following information from you: Your details, including your driver’s licence number, car registration and insurance information Copy of your physical driver’s licence The at fault driver’s details, including their car registration and insurance information Details about the car accident Witness details (if applicable).

Yes, you can lodge an application with us now and upon approval, we can book you in for your desired future date.

Please call us on 0405 423 423 and our team will assist you.

Please contact us as soon as possible to inform us if you’ve had an accident so we can assist you. Pursuant to the terms and conditions of your rental agreement, your damage liability fee will be reduced to zero, provided that: The accident is reported to us immediately Complete accident details including description, date and time of accident, location of accident and details of all parties involved are provided within 24 hours of occurrence; and The driver is fully licenced and an authorised driver (nominated on the rental agreement). If you are unable to do so, you will be liable for the loss and damage caused.

All our vehicles are provided to our customers with a full fuel tank and, like any rental car, need to be returned to us with a full tank of fuel to avoid additional charges.

Pets are not allowed in any of our accident loan cars and will incur an additional cleaning fee. Assistance animals are an exception, so please contact our team on 0405 423 423 to register for this.

Call us on 0405 423 423 immediately.

In the event of malicious damage (intending to cause damage to the property, or an intention to destroy it) to one of our vehicles, you may be liable for all losses and damages caused. Please call our team on 0405 423 423 immediately to inform us about any incidents.

There are several reasons why your credit card may have been charged and the list below covers the most common reasons: Tolls + an administrative fee Traffic or parking infringements + an administration fee Additional fees if the car is not returned in the same condition that you received it in Cleaning fees Refuelling charges. If you’d like more specific information about the charges to your credit card, please contact us on 0405 423 423.

Smoking is NOT permitted in any of our accident loan cars and will incur an additional cleaning fee.

If you have been involved in a motor vehicle collision with one of our customers and have been identified as the at fault party, you may receive a request to pay for the cost of the accident replacement vehicle incurred by our customer. This is because the not at fault party is legally entitled to be placed back in the same position they were in prior to the collision. The cost is for the accident replacement vehicle whilst their own vehicle was being repaired, or in the event of a total loss, pending the pay out to allow them to arrange another vehicle. If you are insured, you should refer the request for payment to your insurer and provide, as requested, your insurer details and claim number. If you have not provided your insurer details, you should immediately contact 0405 423 423 to confirm your insurer’s name and your claim number. This will ensure all future communications, if possible, are limited to your insurer. If you are insured, have met all policy obligations, and paid your excess, you should not be out of pocket. After all, this is why you have insurance. If you are not insured, you should immediately contact 0405 423 423 to arrange payment of the cost of the accident replacement vehicle.

We recommend you contact your insurer to confirm they have received a copy of the request for payment and ask that they contact our recovery agent, Redwood Services, to arrange payment. We suggest you forward copies of all emails and text messages for their attention. If you have provided your insurance company details and claim number, Redwood Services will contact your insurer. It is only if responses to requests are ignored or unreasonable offers for the cost of the accident replacement vehicle are made that you may be contacted directly.

If you hold a valid insurance policy, have lodged a claim, have met your policy obligations, and have paid your excess, your insurance company should provide indemnity and satisfy the accident replacement vehicle invoice. You should not need to pay anything extra.

If you did not hold a valid insurance policy at the time of the collision, it will be necessary that you immediately contact Redwood Services to arrange payment of the cost of the accident replacement vehicle incurred by our customer as a result of you causing the collision. Any delays may result in legal proceeding being issued against you personally, which will incur additional costs.

There is no obligation on the not at fault party to lodge a claim with an insurer just because they hold a valid insurance policy. A driver can choose to recover their losses directly from the at fault driver.

If you held a valid insurance policy at the time of the collision, have lodged a claim, and have met your policy obligations, legal proceedings may still have been issued against you. The reason for this is either because a reasonable settlement could not be reached between Right2Drive and your insurer, or your insurer has not responded to our reasonable requests. If you have been served with court documents, you should immediately provide a copy to your insurer to ensure your interests are protected. You should not delay contacting your insurer as strict time frames apply.

As you have been identified as the at fault driver, you are legally responsible for the loss and damage you have caused to the not at fault driver who is our customer. If you held a valid insurance policy at the time of the collision, your insurer should indemnify you and you should not be out of pocket.

Although we cannot provide advice as to what you should do, you may wish to consider seeking an Internal Review with your insurer or request the claim be reviewed by the Australian Financial Complaints Authority (AFCA). For further information about AFCA and how they can assist, visit their webpage at www.afca.org.au

Redwood Services is our nominated recovery agent who assist us in the recovery of the cost of the accident replacement vehicle incurred by our customer whilst their own vehicle was being repaired, or in the event of a total loss, pending the payout.

You should immediately arrange payment of the outstanding amount. If you have any concerns, you should seek independent legal advice to ensure your interests are protected.

Yes, we can arrange to deliver and collect the vehicle at a time and location that are convenient to you, including your home, office or the panel shop where your vehicle is being repaired.

Eligible customers can enjoy an accident replacement vehicle for the duration of the repairs. In the event of a total loss, you can keep the accident loan car until you receive the settlement on your damaged vehicle.

No, you don’t need to deep clean the vehicle, but you do need to return it in a similar condition to what it was in when you received it.

No, you don’t need to deep clean the vehicle, but you do need to return it in a similar condition to what it was in when you received it.

All our vehicles are provided to our customers with a full fuel tank and, like any rental car, need to be returned to us with a full tank of fuel to avoid additional charges.

We are proudly WA owned and operated, available for you 7 days a week. We have an extensive range of fleet, which means we will do our best to provide you with a like-for-like car. We deliver cars to you quickly – at the accident scene, repairer, home or office. We help provide towing services if you require. We'll even help deal with insurance. When you call 0405 423 423 you speak directly with the Need2Drive team, no call centres or east coast team, our Perth-based team will answer your call 7 days a week whenever you need!

An accident loan car, or “accident replacement vehicle,” is a car provided to not at fault drivers involved in an accident by credit hire businesses such as Need2Drive. Accident loan cars can be used while the damaged vehicle is being repaired or settlement of total loss is confirmed. The cost of an accident loan car is recovered through the at fault party or their insurer.

“Like-for-like” means an equivalent vehicle to your vehicle that was involved in the not at fault accident. If we don’t have something similar available, we’ll discuss alternatives with you to ensure the loan car suits your needs and lifestyle.

We’re happy to assist you with a baby car seat or booster seat. Please let us know of your needs and we’ll arrange a suitable baby or child seat for you.

While we assist not at fault drivers with a loan car after an accident, we do not assist with personal injury claims. If you have been injured, we encourage you to review: www.icwa.wa.gov.au